Hardware Analysis - Blue screen with STOP:0X0000008E on Vista

Re: BSOD FOR VISTA

john albrich — 2008-07-18T16:09:24-05:00

One thing I would do is disable/keep from starting any and all Roxio and X10 software. You can use a program like Microsoft/Sysinternals "Autoruns" to do that. http://majorgeeks.com/Autoruns_d4686.html

Then, use Administrative Services to turn off auto-start of any services associated with them as well (don't delete them)

Then, reboot and see if browsing the internet still causes the BSOD.

Re: BSOD FOR VISTA

Joshua Marius — 2008-07-18T13:56:43-05:00

Those are not all errors, Hijackthis will always display around this many entries. There is a nice tutorial here: http://www.bleepingcomputer.com/tutorials/tutorial42.html

Here is the UBUNTU Live CD:
http://www.ubuntu.com/getubuntu/download

With Hiren's, if you go under Dos Tools, you can't see SATA support?

Re: BSOD FOR VISTA

Carl Kenny — 2008-07-18T08:06:51-05:00

Hi i checked all 3 of the forum sites that u listed and this one (http://forums.techguy.org/windows-nt-2000-xp/691174-bluescreen...r-sys.html) made scents to me kind of .so i ran the highjack this from the hiren utilitie disc and the below info is wat it gave me

.R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {9CB65206-89C4-402c-BA80-02D8C59F9B1D} - C:\Program Files\AskTBar\SrchAstt\1.bin\A5SRCHAS.DLL
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Search Assistant BHO - {9CB65201-89C4-402c-BA80-02D8C59F9B1D} - C:\Program Files\AskTBar\SrchAstt\1.bin\A5SRCHAS.DLL
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Google\Google_BAE\BAE.dll
O2 - BHO: Ask Toolbar BHO - {FE063DB1-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Ask Toolbar - {FE063DB9-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O13 - Gopher Prefix:
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD42/JSCDL/jre/6u6-b90/jinstall-6...586-jc.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: lxcf_device - - C:\Windows\system32\lxcfcoms.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--
End of file - 9324 bytes

im guess having this amount of possible erorrs is going to open up a lot of possible causes to the bsod problem i have.also i was wondering on hirens disk which utilities do u use to check the hard drives and the PSU and temperatures.i think i opened the right hdd scan utilitie and it said the hdd had no drivers.im still trying to find sata drivers but i seem to be going around in circles do u know a pacific site i could d load them from as i couldent find the linex live cd ?cheers for u help so far its really apriciated .

Re: BSOD FOR VISTA

Gerritt — 2008-07-13T09:44:23-05:00

Carl,
I've recently had a very rare occurance of a BSOD in VISTA on my primary machine, and upon digging through the Dr. Watson/debug files it appears to be associated with my Logitec drivers, and has been excerbated by a recent MS update.
Check the Logitech site if you use these devices.

Re: BSOD FOR VISTA

john albrich — 2008-07-13T06:10:48-05:00

In particular, once you verify your system can indeed supply sufficient power for your configuration, I'd first focus on the drivers for the video card. My personal experience has been when only internet browsing causes BSOD...especially if you're viewing news vids or other videos when it happens...it's often associated with the graphics drivers.

As a diagnostic (not a fix)...You might try avoiding videos, or disabling the ability to view them (e.g. flash player, QT, and other vid players), and see if that makes a difference in the symptoms. You can even experiment with options in your browser or Java console to keep certain actions from being started from within a web-page (e.g. stop vids, pop-ups, animation, etc)

Re: BSOD FOR VISTA

john albrich — 2008-07-13T05:53:23-05:00

Carl Kenny said:

...i was trying to run the hdd tool and a message came up saying .WARNING NO DRIVERS FOUND .so i thought i need drivers for the hdd.so i went to the packard bell site and couldent find them very strange .i dont want to pay 1 pound a min to talk to there tec guys so is theres anyware else i can get the drivers please let me know .my hdd i think is a 7200rpm SATA.....

This might also work. These are the instructions for using the UBCD bootable diagnostics CD.

Question: How can I access my SATA HDD from the UBCD?
You may need to configure your BIOS so that the SATA HDD is detected on either the primary or secondary IDE channel. This can be done by switching the SATA drive from �enhanced mode� to �compatibility mode� in BIOS (compatibility mode is sometimes called �native mode� or �IDE mode�). Unfortunately, not all BIOSes support this feature.

Or, since you originally said you can get Windows to run as long as you aren't using the internet...you can just download the Windows version of UBCD called appropriately, "UBCD4Win" and run the disk operations from within Windows. (see my earlier post for link to UBCD website). That way the HDD(s) is already up and running.

Although, I'm not sure that running any tests on the HDD is going to uncover what's wrong that causes a BSOD that only happens when you're using the internet. As Joshua says, it's more likely a system resource control issue.

Re: BSOD FOR VISTA

Joshua Marius — 2008-07-13T03:53:58-05:00

Well the problem with Hiren's is that it is basically DOS based and sometimes does not load the correct drivers for SATA drives.

Your other choice is to obtain the hard drive diagnostic Utility for Windows and perform the test within Windows or try a Linux Live CD, something like UBUNTU.

From what you posted on where you experience the blue screens the most, it sounds like the problem occurs when you are using a decent amount of resources. This can be due to many things: bad graphics card, overheating problems, low quality power supply, etc.

I looked closer at the error message, check these out:

http://forums.techguy.org/windows-nt-2000-xp/691174-bluescreen...r-sys.html

http://www.vistax64.com/vista-installation-setup/44911-fltmgr-...creen.html

http://forums.thatcomputerguy.us/index.php?showtopic=23025&...=&st=0

Please keep us updated.

Re: BSOD FOR VISTA

Carl Kenny — 2008-07-13T03:13:17-05:00

Hi i managed to get the Hiren's Boot CD and i have to add its a great tool.ive run the memory test that was fine and i was trying to run the hdd tool and a message came up saying .WARNING NO DRIVERS FOUND .so i thought i need drivers for the hdd.so i went to the packard bell site and couldent find them very strange .i dont want to pay 1 pound a min to talk to there tec guys so is theres anyware else i can get the drivers please let me know .my hdd i think is a 7200rpm SATA.oh also when i bought this pc i had the graphics card replaced with a ge force 8800 gts and also the ram i had 2 gig sticks put in the macheine instead of the standard two 512mg stick that were in there to start with.so im really hoping im getting bsod because of the lack of drivers for my hdd and fingers crossed its nothing else.i dont know if this helps but i have as much info as i could get on the pacific model and spec.cheers for helping me so far and i hope this info will get me closer to a happy pc .

IMEDIA J2589

� Genuine Windows Vista� Home Premium
� Intel� Core�2 Duo Processor E6320
� 1024MB DDR2
� 250GB

Operating System
Operating System Genuine Windows Vista� Home Premium
Processor
Model Intel� Core�2 Duo Processor E6320
Cache memory 4MB
Motherboard
Socket LGA 775
Bus speed 1066MHz
Number of PCI slots (total/free) 4/3
Memory
Installed memory 1024MB DDR2
Hard Disk Drive
HDD size 250GB
HDD rotation speed 7200rpm SATA
Card reader - Floppy drive
Multimedia card reader 8 in 1 card reader
CD-RW/DVD-RW
Optical drive DVD+/-R9
Graphics
Chipset NVIDIA� GeForce� 7500 LE 64MB upto 320MB Turbo cache
Screen
Monitor size See instore for details
Sound
Chipset Realtek ALC 888
Integrated on motherboard or on PCI Slot Integrated
Communication
Modem NO
Connectors
USB Port (total/front/rear) 2 x front, 4 x rear 2.0
Number of IEEE 1394 ports 1
VGA out for external monitor 1
Audio line out 1
Audio line in 1
Microphone in 1
Headphones out 1
TV Tuner Yes
Keyboard and Pointing device
Pointing device PS2
Keyboard type PS2
Accessories
Accessory Remote Control and Receiver

Re: BSOD FOR VISTA

john albrich — 2008-07-11T01:28:23-05:00

Boot the system with self-booting diagnostics media, and run diagnostics using at least a memory test.

I recommend freeware UBCD and I generally recommend starting with the bare minimum of devices needed to run the diagnostics, (e.g. PSU, mobo, display, keyboard, NO mouse, 1 stick of RAM) running each diagnositc sequence and then progressively adding more memory and then more of your devices until the "bad" element is found (if hardware). You may even find it's the CPU in an early test (but let's hope not).

However, some people prefer a less rigorous approach and just run the diagnostics with everything still installed and see what happens.

You get a thorough system test suite in UBCD (Ultimate Boot CD). The self-booting CD tests multiple system components: memory, CPU, hard drives, peripherals, etc. It does a very thorough job and is extremely easy to use. Among other things, UBCD includes memtest86 memory diagnostics.

Although it's reported version ver4.1.2 is available, the latest version I could obtain was 4.1.1
http://ubcd.sourceforge.net/
http://ubcd.sourceforge.net/download.html
You can download a .iso, .exe self-extracting, or .zip file depending on what connection speed you have. (download filesizes range from 87mb to 115mb) The .iso file is easiest as you just download it and then burn the .iso image to a CD using Nero, or CDburnerXP, or burnatonce, etc.

MD5/SHA-1 Hash Verification
I do recommend performing a hash verification to make sure your downloads aren't corrupted. Long downloads tend to be somewhat vulnerable. Use a program like freeware Fingerprint to calculate the MD5 hash and compare to the value provided by the download site.
http://www.majorgeeks.com/FingerPrint_d4388.html
http://www.2brightsparks.com/

Important System Handling Advice
You should use proper ESD (Electro-Static Discharge) handling and parts storage procedures at all times. ESD damage can cause permanent damage to computer parts. ESD damage may be immediate or may not be noticed until months after the actual ESD event. ESD damage can produce entirely unpredictable failures and may even mimic other types of software and hardware failures.

Remember that the PSU's AC mains power must be turned off or the wall-plug disconnected before you add or remove any device in the computer. Wait a few minutes after removing power before connecting or disconnecting anything. After waiting, some people also recommend pushing the front panel power button to bleed-off any residual energy in the PSU. Safety Note: system fans may spin when you do this. AC mains power must be removed. Just turning the system off by using the front power switch is NOT enough and can result in permanent damage to the hardware.

Both ESD and/or not disconnecting mains power while handling components in the system also have the potential to corrupt CMOS, which could also corrupt system, CPU, and RAM voltage and timings settings.

Re: BSOD FOR VISTA

Joshua Marius — 2008-07-11T00:15:37-05:00

Well for the RAM, get memtest86. You can get a CD image in ISO forma and make a bootable CD: http://www.memtest.org/#downiso
Once you boot off the CD, it will go directly into the tests.

For the hard drive, go to your manufacturer's page, and download free diagnostic utilities from them. It basically works the same way, you can get an ISO image and boot from it into the utility.

If you want a shortcut to all of this, get Hiren's Boot CD: http://www.hiren.info/pages/bootcd (it has all these utilities and much more!)

Re: BSOD FOR VISTA

Carl Kenny — 2008-07-10T17:16:28-05:00

oh no i havent how would i go about doing these tests?

Re: BSOD FOR VISTA

Carl Kenny — 2008-07-10T17:15:44-05:00

i just got another bsod and this time it dident hace the (sys) part in the message .i rebooted fine then the windows problem page told me that it was a hardware problemand listed these possibles as it couldent find out for me the specific hardware part that was faultly.

Random Access Memory (RAM)
System board
Central Processing Unit (CPU)
Power supply

these were the things that could be the problem so is there a way of testing each part with out breaking the bank with new replacements that may not work?

Re: BSOD FOR VISTA

Joshua Marius — 2008-07-10T17:11:27-05:00

Have you checked all your hardware, as in performed tests on RAM, hard drives, checked your PSU and temperatures?

Re: BSOD FOR VISTA

Carl Kenny — 2008-07-10T14:58:56-05:00

The BSOD never happens wen i boot into windows or open any aplication.it happens rarely wen im browsing the internet.But for some reason it happens a lot at infrequent times wen im playing online games .for example on world of war craft it happens sometimes .and wen im not getting bsod then in the game it slows down a lot very stange .it freezes a lot the game that is .it mostly freezes in the game wen say im to going or leave a battleground or to do something that i think reqireres more ram or graphics .wen i bought this computer i had the graphics card changed so the geforce 8800 gts was not the original graphics card.also ive installed the latest drivers of this card and tryed to roll them back and reinstall but still the problem persists.if there is any thing else that i need to tell u please say.

Re: BSOD FOR VISTA

Joshua Marius — 2008-07-10T01:43:32-05:00

Can you give us a bit more detail on how it happened? Were you booting into Windows? Opening an application? Did you just install any type of updates, applications or hardware?